The last time I went to DoPS it was a freaking nightmare. The experience is a nightmare for most people as I have come to learn.
The office opens at 8 AM and when I got there at 7:45 AM the line was already about 20-30 people long. One past review of this DoPS office I read online said the reviewer got there to wait at 6:30 AM and was like the tenth person in line. Basically, people camp out at this place like they are buying the new iPhone.